In these booking conditions, ‘you’ and ‘your’ means all those named on your booking, including anyone added at a later date. ‘We’, ‘us’ and ‘our’ means Darren & Lesley Rogers and representatives.
Please read all the other information referring to your booking, including all information and any specific conditions or restrictions set out below or in the website description.
When an agreement between us is made – When making a booking with us, we will e-mail you an acknowledgement of the booking request, including details of the total cost and payment requirements. The booking is secured and an agreement entered into; and it is deemed that you accept these Booking Terms and Conditions, only when a deposit of 25% of the total cost is received (or the full balance, if the booking is made within 6 weeks of your arrival). We will send you a booking confirmation email showing that your deposit has been received. If a deposit is not received within 7 days of the acknowledgement e-mail the booking will be forfeited.
Bookings cannot be accepted from persons under 18 years of age.
Payment – When you book, you must pay the deposit amount due by bank transfer. We must receive the rest of the money owed no less than 6 weeks before your stay begins. An e-mail reminder will be sent for the balance.
If you book less than 6 weeks before your stay begins, we must receive full payment of the total cost when you make the booking. All payments are to be made in £ Sterling.
If you do not make any payment due in relation to your booking by the appropriate date, we are entitled to assume that you want to cancel your booking. In this case, your booking may be treated as cancelled immediately.
Arrival and Departure – You can arrive any time after 3.00pm on the first day of your booking and must leave by 10.00am on the last day. Arrival details, including access arrangements, will be e-mailed to you approximately 1 week before the start of your booking. If you fail to arrive on the first day of your booking without letting us know, we will treat your booking as having been cancelled by you. In this situation, there will be no refund of any money you have paid. "Early Starter" and/or "Extended Departure" options may be available. Please phone us on 01692 580202 to check.
Darren & Lesley Rogers agree to:
- supply the property in a clean and warm condition with all appliances/devices/furniture in proper working order;
- deal with any problems if they occur and to make best efforts to remedy any problems that occur during the rental period when we are advised of them.
You and all members of your party agree:
- Darren & Lesley Rogers and their representatives shall not be liable to you or any member of your party for loss or damage to personal property. You must take all necessary steps to protect and safeguard your personal property
- smoking is strictly forbidden inside and outside on the wooden decking area
- setting off of fireworks is strictly forbidden
- basins/showers must not be allowed to overflow. If damage has occurred due to it happening, for whatever reason, guests may be charged the full cost of repairs
- do not flush wet wipes, sanitary products, nappies etc. down the toilets. Any damage caused by doing so will be chargeable
- to behave in a way at all times which does not break any law
- not to behave in an anti-social manner, or otherwise act in a way which may disrupt or affect the enjoyment of other
- to keep the property clean and tidy
- to leave the property in a similar condition as you found it when you arrived, including all equipment, fixtures and fittings. If additional cleaning is required we will ask you to pay for at the standard hourly rate of our housekeeper plus any extra cleaning materials required
- not to use the property for any illegal or commercial purpose
- not to sublet the property or otherwise allow anyone to stay in it who we have not previously accepted as a member of your party
- not to arrange for visitors to the property without our consent
- to notify us immediately, if you discover that anything is missing or damaged on arrival or if anything is damaged during your stay
- to be responsible for and agree to reimburse to us all costs incurred by us as a result of any breakage or damage in or to the property, which is caused by you or any members of your party or any other persons invited into the property by you. If significant damage repair costs are incurred, a County Court Claim may be used to recoup these
- to allow us to enter the property (without letting you know first if this is not practical or possible) if special circumstances or emergencies happen (E.G. if urgent repairs need to be carried out) or if you break any of these booking conditions, or any other terms and conditions that apply to your booking and/or the property;
We can refuse to hand over the property if the unreasonable behaviour of anyone in your party is likely to upset other guests, the park staff or neighbours, or if we believe you or any member of your party will cause damage or loss to any part of the property. If this happens, the contract between you and us will end and you will not receive any refund and we will have no further responsibility to you.
We can end a stay after the keys have been handed over, if the unreasonable behaviour of anyone in your party, including anyone invited into the property by you, is likely to spoil the enjoyment, comfort or well-being of other guests on the park, residents, neighbours, or park staff or where you or any member of your party, or anyone invited into the property by you, has broken or is likely to break any of these booking conditions, the terms and conditions or any other conditions applying to the property. If this happens, you will have to leave the property immediately and no refund will be given. You may also be responsible for any costs we incur as a result of your behaviour.
Complaints – In the event of a complaint or problem, it is essential that you contact us immediately if any problem arises and in all instances before the end of your stay, so that it can be dealt with as soon as possible. It is often very difficult and sometimes impossible to sort out problems properly unless we are told promptly. If you discuss the problem during your stay at the property, it can usually be sorted out quickly. No refunds or compensation can be made if problems or complaints are only notified after the end of your stay.
Cancellation by you – If you cancel your booking, you should immediately confirm your cancellation by email to enquiries@colmanbrooklodge.co.uk. The day you email your cancellation is accepted as the date of cancellation, provided we acknowledge receipt of your cancellation. If you do not receive an email acknowledgement, you must assume we have not received your notice. If you cancel, we will make a cancellation charge, as shown below.
Cancellation charges:
If you cancel:
More than 42 days (6 weeks) prior to your arrival date = a refund on monies paid, minus your full deposit.
42 days or less prior to your arrival date = no refund on any monies paid.
We are unable to offer refunds or changes of dates if you find you are unable to take the holiday you have booked, therefore HOLIDAY INSURANCE IS RECOMMENDED to cover such eventualities.
Cancellation by Darren & Lesley Rogers – In the unlikely event that it becomes necessary for us to cancel your booking we will offer a full refund or change of dates if this is preferable.
Cancellation due to Government imposed lockdown – if your holiday is cancelled specifically due to the reintroduction of lockdown measures, either at a local or national level, we will refund fully any monies paid or move your holiday to a future date if you prefer, providing documentary evidence is provided to support any claim. Should lockdown measures occur during your stay, you must return home immediately and a pro-rate refund will be made.
Your information – To process your booking, we will need to collect and process personal information. We may send you information about Colman Brook Lodge, including special offers for future holidays. We will do this by email. If you would rather that we did not do this, please tell us when you book. Our privacy statement can be found on our website.
